If you are out on the road when a breakdown occurs, then take the necessary precautions to protect the passengers.

If on a motorway ensure that passengers leave the vehicle and move onto the embankment away from the vehicle unless you judge it would be more dangerous for them to do so. In this case ensure that they remain in the vehicle and keep their seat belts on and that the vehicle hazard lights are on. At night, turn on the side and interior lights also. In case of a significant delay, inform anyone still waiting to be picked up and those people waiting at home for friends or relatives to return.

  • Inform a CCT official of what has happened.

Whatever the nature of the incident you must follow the Vehicle Defect Reporting procedure.

Vehicle Breakdown and Windscreen Breakage

In the event of vehicle breakdown or windscreen breakage:

  • explain the problem to the passengers and tell them not to leave the vehicle.
  • phone AA Minibus Rescue 0800 374 457. The membership card is kept behind the sun visor on the driver’s side.
  • give your contact information/mobile number (there is a mobile phone in the glove compartment – 07982 980030).
  • state your location.
  • if you consider a replacement vehicle may be required, state the number of people on board and whether any are in wheelchairs.
  • follow the Vehicle Defect Reporting procedure.
Puncture

In case of a puncture:

  • if local and there are no passengers on the minibus or a quicker service may be available, phone 01275 859859 (Coombe Garage Tyres Ltd) and request that they attend.

or

  • phone AA Minibus Rescue as in the section above.
  • the tyre size is 225 / 75 R 16C (118/116R).
  • give your contact information/mobile number (there is a mobile phone in the glove compartment – 07982 980030).
  • state your location.
  • do not attempt to change the wheel yourself.
  • follow the Vehicle Defect Reporting procedure.
Summary Of AA Minibus Rescue

Roadside – The minimum level of breakdown cover. Roadside assistance throughout the UK, 24/7. Our aim is to fix your vehicle, but if we can’t we’ll take it to the nearest garage.

Home Start – Provides assistance in situations where the covered vehicle is immobilised at or near the registered address.

Relay – National recovery if we can’t fix your vehicle at the roadside or arrange a prompt local repair, your driver can be taken home, to their destination anywhere in the UK mainland.

Onward Travel – Following a recovery, we will arrange assistance to ensure that the original journey can be comlpleted to a single UK mainland destination.